Refund Policy

Our refund policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

IF your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at wecare@blackwatch.ng .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Invalid Reasons:

Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at BlackWatch NG. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecare@blackwatch.ng.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.